Support

Welcome to Lumolino Support. We're here to help with any questions about our educational children's app.

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Frequently Asked Questions

Find answers to common questions about the Lumolino app below.

• What is the purpose of the Lumolino app? Lumolino is an educational app designed for children aged 3-10 to explore nature, science, and technology in a safe, ad-free environment. It provides curated content that encourages curiosity and learning without pressure or distractions.
• How can I contact the support team? For technical issues, privacy concerns, or general questions, please contact us via email at support@lumolino.app. We typically respond within 24-48 hours.
• Is the app free? Yes, Lumolino is completely free. There are no in-app purchases, subscriptions, or hidden costs. We believe quality educational content should be accessible to all children.

Technical Support

If you're experiencing technical issues with the app, please try the following: 1) Restart the app, 2) Ensure you have a stable internet connection for initial content download, 3) Check that your device meets minimum requirements (iOS 12+ or Android 6+). For persistent issues, contact our support team.

Contact

For any additional questions, please contact us at support@lumolino.app.

Additional Information

Lumolino is committed to children's privacy and safety. Our app complies with GDPR regulations and does not collect personal information from children under 13. All content is carefully curated to be age-appropriate and educational. For detailed information about our privacy practices, please see our Privacy Policy.